Overcoming outsourcing challenges

Cultural diversity and thousands of miles between employees do not make it any easier, when implementing SAP HR solutions or running service support. Nevertheless, this is how MB it-Consulting conducts projects and also how many other companies run their service desks and projects, outsourced to Asia.

There are pros and cons for outsourcing. The relatively low cost of labor is a key driver for companies to initiate outsourcing or off-shoring of tasks. Off-shoring provides access to a larger workforce, in areas where the talent competition is not as fierce as in the home labor market, where the hiring process can be time consuming and costly.

However, the screening process abroad might not be as transparent and predictable as in your home country. Suiting up with a local Asian recruitment partner can turn out to be rather beneficial.

Once the setup is complete, you must not expect people from a foreign culture to handle a task in the exact same way as your local employees would. Therefore, the establishment of a strong process governance model is a key to be successful.

Before taking the first step, make sure you have investigated the outsourcing opportunities for other aspects than purely cost savings. Bear in mind that outsourcing is not a one-way street but a learning process for both you and your outsourcing partner.